Returns Policy


We hope you love your purchase, but if it's not love at first sight, here's what we can do to help.

 

  • If your item is in stock - you can exchange your item for a different size.
  • You can select a store credit to shop later.
  • Or you can select a refund*





Need more deets? Read on...

By processing your payment through our online and instore system you are agreeing to the terms and conditions of our return policy so please have a read prior to purchasing with us.

Please note: All orders placed during our Pink Friday sale period (November 19th - December 03 2024) are not eligible to be returned for a refund, as absolutely everything was discounted! This exciting event allowed us to offer special discounts and exclusive deals for a limited time. The great news is, we’ve extended our return window, and we’re accepting returns up until the 31st of Jan 2025, for items purchased between November 19th - December 24th 2024. T&C's apply.

Australian customers -

To be eligible to receive a refund your return request must be submitted within 14 days of fulfilment. If you applied a discount code/loyalty voucher to your order, or the item was discounted, you will be eligible for a store credit/exchange only.

If you miss this date, don't worry we have your back! You are more than welcome to submit a return request within 30 days of fulfilment to receive a store credit (valid for 3 years) or exchange.

If you opt for an exchange a $10 shipping fee will be applied to your return/exchange request.

Please note, customers are responsible for their own return shipping and handling costs. 

Please remember to include a note within your parcel stating your name, email address and order number.

Our return address is: 606 Edgars Rd Epping VIC 3076

 
In store purchases -

You're more than welcome to return your item to one of our stores whether you purchased it online or in store as long as it meets our return criteria.

Something to note: If you have already lodged your return online through our returns portal, this means your return must be sent via post back to our warehouse. If you do not wish to continue with this process and prefer to return your item in store, please let one of our friendly team members know.

Need Assistance? For extra help, contact our customer care team at hello@proudpoppyclothing.com.au

 

Rest of World customers -

To be eligible to receive a refund your return request must be submitted within 14 days of fulfilment. If you applied a discount code/loyalty voucher to your order, you will be eligible for a store credit.

If you miss this date, don't worry we have your back! You are more than welcome to submit a return request within 30 days of fulfilment to receive a store credit (valid for 3 years).

Rest of World customers are responsible for arranging their own return shipping.

If you are wishing to exchange your item(s) we recommend opting for a refund and repurchasing your desired style and size now while stock lasts.

 

Return shipping address -

Proud Poppy Clothing

606 Edgars Rd Epping,

3076 VIC,

Australia


Swimwear Return Policy

We get it, swimwear can be tricky! If you need to return or exchange, no worries – just make sure your swimmers still have the tags and hygiene stickers attached. And when you're trying them on for the first time, please pop on some underwear, just in case you decide they're not quite the perfect fit. 

When items are being returned to us, we will be thoroughly checking these items to ensure they are in a resaleable condition. Any find of deodorant, makeup, tan, smells etc will not be eligible for a return. We have the right to reject any item we deem not fit for resell. 


Kasey Rainbow x Proud Poppy Bedding Return Policy:

We only accept returns on bedding items that are unwashed, unused, and in their original packaging with all tags still attached. All bedding items must be returned in unopened packaging. Returns must be initiated within 30 days of from order fulfilment date.

Please note the following:

  • Return shipping costs are the responsibility of the customer
  • Items purchased with a discount code are not eligible for a refund.

All returns must be submitted in our returns portal before being sent back to us.

Once your return has been delivered back to us please allow 5-10 business days for your return outcome to be processed


The following items cannot be returned (unless deemed faulty)

  • Products in any condition other than its original condition
  • Product which have been worn
  • Products with tags that have been removed
  • Products that smell of perfume, or odours of any kind
  • Products which have been stained or marked eg. make up, fake tan or deodorant
  • Items marked ‘final sale’
  • Accessories including - coffee cups, wine glasses, drink bottles, jewellery, hair accessories or soap.

If you have opted for an instant exchange through our returns portal, and your returned item doesn't meet the criteria above, we will need to charge your card for the item.


If you have received a faulty item(s) please process your order through the returns portal by selecting the button below. If you need extra assistance, please contact our customer care team at hello@proudpoppyclothing.com.au